To Provide Solutions for Different Industry's Challenges
Service Process
After customers contact us, our professional business team will engage in discussions with them. These discussions can be either face - to - face, where customers can visit our company, tour our production workshops, and view the displayed machines to experience the product quality firsthand; or conducted online through video conferences. During this process, we will thoroughly understand the customers' specific needs, such as the desired polishing and wire - drawing effects, production volume requirements, and budget. Meanwhile, we will introduce the advantages of our products, including advanced technology, reliable quality, and customized services, and provide suitable solutions tailored to their needs. Both parties will fully explore all aspects of the cooperation to find the optimal cooperation model.
After the contract is signed, we will produce samples based on the requirements stipulated in the contract and the samples or detailed specifications provided by the customers. Our professional technical team will use advanced production processes and equipment to meticulously create samples that fully meet the customers' expectations, such as mirror - like polishing effects and No.4 wire - drawing effects. Once the samples are completed, we will promptly deliver them to the customers for inspection and confirmation. Customers can thoroughly examine all the indicators of the samples and provide their feedback and suggestions. We will make adjustments and improvements based on their feedback until they are satisfied.
Once the machines arrive at the designated locations, we will dispatch professional technicians to the site for installation and debugging. The technicians will strictly follow the operating procedures to ensure the correct and stable installation of the machines. After installation, they will conduct a comprehensive debugging of the machines to check if all functions are operating normally and if all parameters meet the requirements. At the same time, our technicians will provide detailed operation training to the customers' operators, including machine operation methods, daily maintenance knowledge, and troubleshooting of common faults. We will continue to provide services until the customers' operators can operate the machines skillfully and independently, and the customers are satisfied with the entire delivery process.